Once you have re-established a connection to your Mac and verified that the printer drivers and software have installed correctly, you can get back to printing customer invoices, documents for business meetings and notices for employees about important upcoming company events. When working to get your printer back online, start with a basic troubleshooting sequence and see if your printer comes back online after each step. If your printer remains offline, reset the printing system and add the printer again.
Check all of the cable connections between your printer and the network router or computer, depending on the method used to connect to the printer. Make sure none of the cables have come loose and the printer has been powered on. Check the printer tray for any paper jams. Make sure the printer has enough paper and the paper is aligned properly in the printer.
If you see a "Low Ink" message on the printer, replace the ink cartridges that are empty. Click "Resume. Open a document that you need to print and attempt to print the document by pressing "Ctrl-P. Click "Print. Press the "Ctrl" key and right-click simultaneously in the Printer list.
Select "Reset Printing System. As a professional writer, she has written for Education. Martin contributed English translations for a collection of Japanese poems by Misuzu Kaneko. If the printer is not found , continue to the next step. Step 2: Check for Mac updates and the latest printer firmware Update the Mac and the printer firmware to ensure the latest features are available. Click Store in the top menu bar, and then click Reload Page to update the list.
If no updates display, the Mac is up to date. Go to Updating Firmware on the Printer for steps to download and install any new version of the printer firmware. Step 3: Restart the computer, printer, and router Restart the computer, printer, and router to resolve any network or communication error states.
Complete any tasks or downloads in progress before continuing. Close all running programs on your computer, including the HP software installation window, and then shut down the computer. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status. Step 4: Reset the printing system Resetting the Mac printing system can be useful for resolving printer connection and installation problems.
Figure : Click Reset printing system. If prompted, type your user name and password, and then click OK to confirm the reset. In the Printers window, click the Add button to re-add the printer to the Mac. How do I scan with AirPrint? Click Scan , and then click Open Scanner. If the Scan button is not available, open Image Capture from the list of Applications, which also supports scanning. After the overview scan completes, change any settings, and then click Scan.
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Figure : Scanner window with Show Details setting on. How do I access more printer features and settings? AirPrint supports all standard printing and scanning functions and settings without requiring a separate driver download. To access additional printer features and settings, you can open the printer webpage or install the HP driver. Figure : Show Printer Webpage button in the printer options. HP printer software might include the additional features you are looking for, including access to HP Utility software. To see if the feature you want is available, install the driver from the HP website.
Do the following, depending on what displays below Driver-Product Installation Software. Click Learn more for steps to install the driver. If HP Easy Start or a full feature software and driver displays , click Download , and then continue to the next step. Follow the on-screen instructions to set up the printer connection and install the software. When prompted by the installer, click Add Printer to create a print queue on the Mac. Click the name of your printer, click the Use or Print Using menu, select your printer name not AirPrint in the pop-up menu, and then click Add. Figure : Select your printer name in the Use menu on the Add screen.
How do I cancel a print job? Cancel a print job either from the printer or through the print queue on the Mac.
Basic Troubleshooting Steps
From the printer : Depending on your printer model, press the Cancel button , or if your printer LCD screen displays that the print job is in progress, touch the X , Stop , or Cancel. Select a location.
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How to Get a Printer Online on a Mac
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